What is AroPlus/Lite® Network Support?
AroPlus/Lite® Network Support are IT support services designed to supplement all your information technology needs, or even handle them entirely. Our goal is to give you visibility and control over your IT budget, while assuring the highest level of support. We offer four standard Aro Plus/Lite® Network Support plans for your business, as well as the option to develop a custom plan to meet your specific needs. Each option combines superior network support with one or more of our managed services for maximum network protection.
When you select AroPlus/Lite® Network Support, you can be certain that your technology needs—on- or off-site maintenance, network monitoring, and emergency coverage—are in good hands
The following are some of the services offered through AroPlus/Lite® Network Support:

• Desktop management
• Hardware support
• IT consulting
• Network infrastructure management (cabling, routers, switches, etc.)
• Remote access
• Security, anti-virus, anti-spyware
• Server management and maintenance (security, database, e-mail, backup, etc.)
• System administration

Call us today at 514-890-1773 for more information.

Do you have flexible payment plans?
We offer flexible, affordable yearly and monthly plans to meet the individual needs of our clients.

Is my company too small (or too big) for AroPlus/Lite® Network Support?
Each AroPlus/Lite® Network Support plan is designed for a different number of users. Generally speaking, our plans are designed for organizations with 10 to 150 users.  Our Aro Lite® small business plan is ideal for businesses with fewer than 10 users. Larger businesses can benefit from our project consulting and staffing services.

Why does Arobas offer both on-site and remote technical support?
At Arobas Support we understand that while organizations benefit most from personalized, dependable on-site service, there is also a need for  24x7 remote Help Desk support,.  Our approach, therefore, has always been to offer the best of both worlds.
Waiting until a major problem occurs before seeking help almost always leads to costly emergency repairs and impulsive decisions. At Arobas Support, our proactive on-site checkups, constant system evaluation, ready consultation and rapid response safeguard your network and keep your business running smoothly.

We have our owntechnical support staff in house. Can you work with them?
Of course! Many of our clients have a designated IT support person or in-house IT staff. They still count on Arobas Support to supplement their staff’s capacity, or to take the lead in critical operations such as server maintenance, user account administration, security, and advanced applications support.

Is your Aro911® on-site emergency response guaranteed?
Absolutely! If a technician fails to arrive at your place of business within four hours of your emergency call to our Technical Support Center, the support call is free—that’s a value of up to $400.

Do you offer support services after business hours, or over the weekend?
Our Technical Support Center is open 24 hours a day, 365 days per year.

Will our assigned primary engineer be available whenever we need him/her?
Your designated support engineer can be scheduled in advance for site visits. For emergency, after-hours or weekend visits, we may send another one of our certified engineers. He or she will be fully briefed on your situation and network beforehand. If your primary engineer cannot attend a scheduled site visit (due, for example, to vacation, personal leave, illness or other extenuating circumstances), a backup engineer will handle the visit. All Arobas clients are assigned a primary and a backup engineer.

Does Arobas Support use sub-contractors?
No. At Arobas Support, we hire our own engineers, and can therefore offer a level of quality assurance and accountability that independent contractors cannot. and technical staff. All of our employees undergo rigorous training and background checks. They are also required to sign confidentiality agreements to protect our clients' privacy and sensitive information.

Does Arobas Support have a remote help option?
Yes, our Help Desk can often solve network problems remotely. This option can save you time and money..

What about purchase recommendations for hardware and software?
Through our reseller partnerships, we can match or even do better than advertised prices on many hardware and software products. We also have clients that rely on our unbiased, objective product recommendations.

I’ve chosen an AroPlus/Lite® Network Support plan. Now what?
Call us to schedule an initial meeting. We’ll introduce you to your designated network engineer and Account Manager, who will go over the specifics of your needs. We’ll learn all we can about your environment, and then devise a strategy and  for resolving any immediate issues. Once your network is operating smoothly, we'll transition to a proactive support mode, with regular and ongoing consultation.

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What is  “Managed Security”? Do we need this service?
Security in today's business environment is no longer an option, it's a necessity. Despite the incredible advantages technology has to offer, it comes with the price of eternal vigilance. If your network is breached by unscrupulous agents, it can result in financial loss, legal claims, and, even worse, a lowering of customer confidence. Arobas Support’s Managed Security Service consists of tools, reports, and personnel dedicated to keeping your network secure. And that’s the kind of peace of mind you can take to the bank!

How does your Managed Security Service work?
The Arobas Technical Support Center (ATSC) continuously monitors your firewall device(s) for potential security breaches. The ATSC is available 24x7 to help you to make radjustments to your device settings or security policies. The service also comes with comprehensive monthly reporting, with detailed analysis on such activities as virus attacks, intrusion attempts, bandwidth spikes, etc. IIf authorized, Arobas will also perform a quarterly intrusion vulnerability scan on your network, and give you a detailed report on any potential security hazards, along with recommendations for removing or reducing them.

Do I need any special hardware?
Managed Security Service clients must have a SonicWALL firewall appliance installed on their network. To benefit from advanced anti-virus or anti-SPAM management, you will also need a SonicWALL Comprehensive Gateway Security Suite (CGSS) license. If you can’t set this up on your own, Arobas can handle the procurement and  installation for an additional fee.

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What is “proactive device monitoring”?
Proactive device monitoring is an important part of comprehensive network support. Since most organizations can't afford to have a dedicated, on-site engineer managing their network 24/7, it's essential to have an alternative. Our AroWatch® Remote Network Monitoring solution watches over your network devices when an engineer can't be there. At Arobas, we feel this service is so important that we've included it in each of our AroPlus/Lite® Network Support plans.

How does AroWatch® work? Are there additional costs?
AroWatch® Remote Network Monitoring software is included with all Aro Plus/Lite® Network Support plans. No additional hardware or software is required. Your primary network engineer will work with your own staff as well as our 24x7 Help Desk support engineers to identify the devices on your network that should be monitored. AroWatch® management tools will then be configured to perform the monitoring.
Each plan covers a basic set of monitored devices, but you may purchase additional device monitoring licenses. Once AroWatch® is configured, your network will be continuously monitored for trouble. If a problem is detected, our Help Desk will work to correct it within a time frame that you determine (e.g. as soon as possible, within one business day, etc.). Or, if you choose, we will simply notify you of the issue and await further instructions.

What types of devices does AroWatch® monitor?
AroWatch® Remote Network Monitoring is usually configured to monitor core servers, such as those used for e-mail and Web services, AroWatch also makes sure that devices associated with Internet connectivity, firewall and other applications always remain highly available. We will work with you to identify the systems that are critical to your business.

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Can we host our Web site with Arobas? Are there any advantages?
While Web site hosting has become a commodity, superior technical support has not. As an Arobas Managed Web Hosting client, you get both. Our servers are located at a carrier grade data center on the Internet backbone. And, in our experience, having the same people who manage your network look after your Web site promotes the kind of continuity and efficiency gains that will save you time and money.

Do you provide Web development services?
Our Arobas Development division can handle any type of IT project — we can develop, design, overhaul and host your site. And we have a team of dedicated Web developers to guarantee your Web site’s uptime.

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We have our own e-mail server, so why should we use a hosted e-mail service?
Hosted e-mail provides a way for smaller companies to benefit from the advanced features of modern corporate e-mail systems at a fraction of the cost of the “do-it-yourself” way. The Arobas Managed E-mail hosting system, with Exchange servers situated in a Tier-1 carrier-grade data center, provides the best performance, availability and security available.

Is a hosted e-mail service more expensive than an in-house system?
The hosted e-mail model has been proven to be significantly more affordable. There is no need for a capital expenditure on server hardware and software. Maintenance and replacement costs are eliminated. And, in the case of the Arobas Managed Exchange E-mail solution, all Microsoft licensing and data backup costs are also included. 

Does your hosted e-mail system have all the features we need?
The Arobas Managed Exchange E-mail hosting solution offers all of the features and benefits of an expensive, in-house e-mail server. Your users can access their e-mail via Microsoft Outlook (or whatever other e-mail client they prefer). Our solution provides access to calendars, tasks, public folders, and distribution lists. And advanced features such as anti-spam and anti-virus message filtering are included. Support for mobile  devices, such as the BlackBerry®, is available for an additional fee. 

What about SPAM control?
With the Arobas Managed Exchange E-mail hosting solution, each e-mail box is protected by state-of-the-art anti-SPAM software that will filter the vast majority of SPAM messages. You can customize our SPAM filters and quarantine folders as needed.

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